Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period begins on the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (digicredo GmbH, Greyerzstrasse 79, 3013 Bern, Email: privacy@digicredo.com) of your decision by means of a clear statement (e.g., email or letter). You may use the model withdrawal form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period expires.
Effects of Withdrawal
If you withdraw from this contract, we will refund all payments received from you without undue delay and no later than fourteen days after receiving your withdrawal notice.
Important: Since the purchase was made through our reseller Paddle.com (Merchant of Record), the refund will be processed by Paddle using the same payment method you used. You will not incur any fees for this reimbursement.
Expiry of the Right of Withdrawal (Digital Content)
Your right of withdrawal expires prematurely if:
- we begin fulfilling the contract (e.g., by providing the download link or license key), and
- you have expressly agreed to the start of contract performance before the end of the withdrawal period, and
- you have acknowledged that this consent results in the loss of your right of withdrawal.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
digicredo GmbH
Greyerzstrasse 79, 3013 Bern, Switzerland
Email: privacy@digicredo.com
I/We hereby withdraw from the contract for the purchase of the following goods / provision of the following service:
